PartyGames
Report a problem
Crashes, games that get stuck, rooms that will not open, wrong translations.
Write to us
Support
How can we help?
Something broken, an idea for a new game, a problem with a purchase? Write to us: we answer every email, usually within 2 working days.
Suggest a game
Got a table game we are missing? Tell us about it — we read everything.
Send the ideaPurchases and Premium
Premium not active, restoring purchases, refunds handled by the store.
Ask for help📮 Contact email
The same address covers support, requests about personal data and reports concerning the safety of minors. Never include passwords or other sensitive data in an email.
🔒 Privacy and data requests
Before you write
Common problems, quick fixes
Nine times out of ten one of these steps solves it in thirty seconds.
The others cannot join the room
Check that the code is typed without spaces and that the host has not closed the app. If the game has already started, some phases do not accept new players: wait for the next round. Otherwise let them scan the room QR code.
The game stopped or a player dropped out
Whoever leaves can rejoin with the same name and picks the game up where it was. If the room stops responding, the host can create a new one: codes are temporary and regenerate instantly.
I bought Premium but it is not active
Open the app settings and use “Restore purchases” with the same store account you bought it with. If that does not help, write to us with the purchase date and the store (Google Play or App Store).
There is no sound
Check that the phone is not on silent and that audio is enabled in the app settings. In some browsers sound only starts after the first tap on the screen.
I want to delete my data
There is no central PartyGames account to delete. Names, avatars and preferences are stored on the device: remove them by clearing the app data or uninstalling the app. Online rooms delete themselves on expiry (one hour of inactivity or six hours of total duration). For anything else read the privacy policy or write to us.
What to put in the email
The more detail you give, the fewer replies it takes to fix it:
- Which game you were playing and in which mode (one phone / several phones).
- What happened and what you expected instead.
- Phone model and operating system, or the browser if you play on the website.
- A screenshot, if you can.
Response times
PartyGames is a small, hand-made project: we normally reply within 2 working days. Bug reports that block a game get priority.
Requests about personal data and privacy follow the statutory deadlines, normally one month.